Introduction
Dashboards Do not Lie—Unless They are Badly Designed: A CFO’s Guide to Storytelling with Data That Drives Decision-Making
By Hindol Datta/ July 4, 2025
In the modern finance function, dashboards have become the default language of performance. They are everywhere: projecting KPIs on executive walls, embedded in boardroom decks, and lighting up laptops across business units. They promise objectivity, transparency, and speed. But like any language, dashboards can either clarify or confuse. When badly designed, they do not just lie but mislead, distract, and erode confidence. Integrating AI automation, big data, analytics technologies, predictive models, and AI and machine learning can transform dashboards from static displays into actionable intelligence, giving CFOs and finance teams the insight needed to drive strategic decisions.
For CFOs, dashboards are not just tools. They are instruments of influence. They shape how performance is perceived, where attention flows, and how capital is deployed. Done right, a dashboard becomes a strategic asset turning raw numbers into operational clarity, surfacing weak signals before they become big problems, and aligning teams around what truly matters. Done poorly, it becomes noise dressed as insight.
So how should CFOs think about dashboard design in a way that supports clarity, control, and enterprise value creation?
Dashboards Are Not Mirrors—They Are Lenses
The first principle is this: a dashboard is not a mirror that reflects the business exactly as it is. It is a lens that frames the business in terms of what is relevant, comparable, and actionable. The CFO’s job is to define that lens, not delegate it. If we abdicate that responsibility to IT or to disconnected analysts, we risk letting design choices undermine strategic priorities.
Consider this example: a revenue dashboard that shows a monthly trend line but does not break out mix effects. It might signal healthy growth, while margin erosion goes unnoticed. Or an OPEX dashboard that flags cost overages but fails to normalize for seasonality or business cycle. These are not data problems. They are narrative failures, and the responsibility lies with the finance function.
What Good Dashboards Actually Do
Effective dashboards do three things well:
- Clarify the performance narrative
They answer not just “what happened” but “why it matters.” For instance, a good dashboard does not just show that customer acquisition costs increased, but it shows that it is due to channel mix shifts, not inefficiency.
- Enable faster, better decisions
A dashboard should be designed with the user in mind: What decisions are they trying to make? What trade-offs are they weighing? If it does not inform a decision, it is decoration.
- Build trust in data and leadership
When dashboards are consistent, logical, and aligned with other reporting views, they create trust. When they change definitions, use unexplained metrics, or bury key assumptions, they create confusion and skepticism.
The CFO as Data Storyteller
Storytelling is not fluff. It is how humans process information under complexity. The role of the CFO is to convert tables and charts into a coherent story of the business which would be one that connects strategy to numbers, and numbers to actions.
This requires choosing what not to show as carefully as what to include. Overloaded dashboards are like noisy earnings calls since they invariably cause stakeholders to miss the signal while chasing distractions.
Ask:
- What are the three most critical metrics that drive enterprise value right now?
- What are the forward-looking indicators that suggest risk or opportunity?
- What context does this audience need to interpret the data correctly?
Design Principles That Matter
Here are a few non-negotiable principles for dashboard design that the CFO should champion:
- Start with the decision, not the data
Design dashboards backwards which is from the decisions they need to inform. Is this for a daily operational call or a board strategy review? Context drives relevance.
- Use consistent definitions and timeframes
Define metrics clearly. A “customer” must mean the same thing across all dashboards. Time periods must align to fiscal and reporting cycles. Misalignment causes doubt.
- Minimize cognitive overload
The goal is not to impress but it is to clarify. Use visual hierarchy, group related KPIs, and limit metrics to those that are relevant. Dashboards are not data lakes.
- Show trend and target
Data in isolation is meaningless. Always show how performance compares to plan, forecast, and prior period. That is where interpretation lives.
- Highlight exceptions, not everything
Color coding, alerts, or visual cues should guide the eye to what needs attention. But avoid the trap of red-yellow-green everything. Prioritize by materiality.
- Enable drill-down, but lead with insight
Executives need headlines, not transactions. But the ability to drill down into drivers, when needed, builds credibility and supports exploration.
- Embed commentary and context
A dashboard without commentary is like a P&L without footnotes. Encourage your team to annotate insights, explain variance drivers, and flag risks. Data needs voice.
Dashboards and the Boardroom
Board dashboards require special care. Directors do not need to see everything. They need to understand what is happening, why it matters, and how management is responding. The CFO should curate a board-ready dashboard that aligns with strategic KPIs, investor expectations, and long-term value creation themes.
Avoid common pitfalls:
- Do not present unfiltered operational dashboards to the board
- Do not change metric definitions without noting it
- Do not assume directors know how to read every chart. Explain assumptions and link to decisions
Great boards engage better when great dashboards give them clarity and confidence. And when the CFO tells the story with transparency and insight, credibility compounds.
Tools Are Not the Solution
Power BI, Tableau, Looker, Sigma, Domo are powerful tools. But they do not design dashboards. People do. The CFO must work closely with data analysts, business unit leaders, and IT to ensure that dashboards serve finance and not the other way around.
Ask yourself: Is this tool enabling better understanding, or simply more complexity? The litmus test is simple: do business leaders actually use the dashboard to make decisions? If not, it is time to redesign.
Building a Dashboard Culture
Finally, dashboards are not one-time projects. They are living artifacts of your operating model. They require maintenance, iteration, and alignment. The CFO should lead a monthly dashboard review, and not micromanage, but to ensure that dashboards evolve with the business.
Encourage feedback loops: what metrics are missing, what is confusing, what is no longer relevant? Create a culture where dashboards are not just reports but they are instruments for alignment and action.
In Closing
Dashboards do not lie. But they do tell partial truths when poorly designed. The modern CFO must treat dashboards not as reporting tools, but as strategic storytelling platforms. When built with discipline and clarity, they unlock trust, speed, and smarter capital allocation.
In a world of noisy data, the CFO’s real job is to frame the signal and ensure the business can hear it.
A Word of Caution: Dashboard and Metrics Creep
Over the years, having led analytics in several companies, I have noticed an important pitfall that accompanies the growth of data and dashboards: dashboard creep. Every department, from operations to executive leadership, wants metrics at their fingertips. The intent is noble. The problem is sustainability.
When I have gone to IT departments to pull reports on dashboard usage, the natural law of 80/20 always emerges: only about 20 percent of dashboards are actively used, while the rest gather digital dust. They take up storage, consume computing power, and demand ongoing developer and UX attention for maintenance. Ironically, many dashboards requested by executives are rarely, if ever, opened by those same executives.
This waste creates technical debt in the back office. Valuable IT and analytics resources spend time maintaining dashboards no one looks at, while genuinely impactful tools wait for prioritization. To prevent this, CFOs must put governance around dashboards, both at the point of creation and at the point of retirement.
Here are two practical tools to institutionalize this discipline:
| Tool | Purpose | Key Questions | Outcome |
| Dashboard Intake Tool | Ensures that every new dashboard request is vetted for need and audience. | Who will use this dashboard? For what decision? How frequently? What metric moves action? | Filters out “nice-to-have” dashboards and builds only those tied to strategic or operational decisions. |
| Dashboard Sunset Tool | Reviews dashboards quarterly for usage and value delivered. | Has this dashboard been accessed in the last 60 days? Does it overlap with another dashboard? Is it tied to an active business process? | Retires or consolidates underused dashboards, preventing maintenance debt and keeping analytics lean. |
Closing Thought
Dashboards hold promise in sharpening FP&A. But discipline is critical. Without governance, we risk drowning in unused dashboards, just as surely as we risk drowning in noisy data. The role of the CFO is not just to harness the power of these tools, but to ensure they remain purposeful, efficient, and aligned to the business strategy.
